Sensory Direct Weighted Lap Pads & Shoulder Wraps High Fidelity Ear Plugs and Ear Defenders (Silicone Sensory Ear Plugs are non-returnable due to the nature of their packaging).All Putty*/ Sand/ Clay/ PlayFoam (*unless the inner protective bag remains unopened).All Chewbuddy™ products & all other branded sensory chews and bangles.We have a small number of products that due to hygiene reasons are not eligible for returns if any of their packaging has been opened. Is there anything that cannot be returned?: Refunds for goods which are returned used, in an unsaleable condition or after the above timeframe, will be at the discretion of SenseToys. It is not possible for us to make a refund or exchange if the goods returned are not in perfect condition or it is obvious to us that the goods have been used. To receive a refund or exchange, goods must be returned unused, in their original packaging and with all original documentation. Returns of a sales item must be within 14 days of receipt. We want you to be 100% happy with your purchase, but if you find that the product is not suitable you must return the goods to us within 30 days of receipt for a refund or exchange of the same or similar. Please note that we close our warehouse & sales office over all UK Bank Holidays, you can leave us a message via Please bear in mind that despatch will not take place during this time so orders may take a little longer following the bank holiday break. A Customer Account will need to be created before placing an order, to use the order tracking service. You can check the status of your order at any time by logging into your customer account via our website. We are currently unable to ship overseas.Please note we cannot deliver to a PO Box address.For smaller items that are in stock and ordered before the 2pm cut off time, you can now select and pay for DPD next day delivery at the checkout stage.
Larger items are sent by DPD for next day delivery. Small items are sent by Royal Mail Recorded Delivery.Mainland UK delivery charges are £2.95/£3.95 Royal Mail and £5.95 for courier delivery for orders under £45.
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